PRIVACY POLICY

NTPC Tech Solutions, LLC ("we," "us," or "our") is committed to the responsible collection, use, and protection of personal information belonging to our clients and website visitors. This Privacy Policy describes our data practices and your rights with respect to that information.

We collect the following categories of information in connection with service delivery and client onboarding:

Business Information: Company name, size, industry, and related organizational details.

Contact Information: Names, email addresses, phone numbers, and postal addresses of designated contacts.

Technical Information: Details regarding existing IT infrastructure, hardware, software, and network configurations necessary to provide support.

Billing Information: Credit/debit card details, bank account information, and related payment data.

Security Preferences: Current security measures, compliance requirements, and service preferences specific to your organization.

We collect personal information when you:

•     Register an account or place an order for our products or services;

•     Voluntarily complete a survey, form, or feedback submission; or

•     Interact with our website, including through browser cookies.

We use collected information to:

•     Deliver, maintain, and improve our services and website;

•     Analyze usage patterns to enhance functionality and user experience;

•     Develop new products, services, and features;

•     Communicate with you regarding service updates, support, and relevant information; and

•     Fulfill obligations to you under our service agreements.

Your information may be stored and processed across a suite of platforms used to deliver and manage our services, including our ticketing and RMM system, project management tools, knowledge base, cloud storage, backup and security platforms, and financial systems. We select these platforms based on their security posture, and where applicable to the services they provide, certifications or standards such as SOC 2 and HIPAA safeguards. We act expeditiously to protect your data at every stage of storage, transmission, and processing, and we require all third-party platforms handling client data to maintain equivalent standards of protection.

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to third parties without your express authorization. This does not include authorized service providers and internal tools used to support our business operations, provided those parties are contractually bound to maintain confidentiality.

You are entitled to the following rights regarding your personal data:

Right to Access: You may request copies of your personal data at any time.

Right to Rectification: You may request correction of any inaccurate or incomplete information we hold.

Right to Deletion: You may request the permanent deletion of your personal data from our systems, except where We are required to retain certain information for billing, tax, legal, or recordkeeping purposes.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under this age. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

Separately, where an individual aged 16 or older seeks IT support through their employer (for example, a minor employee at a client company), the following conditions apply:

Consent and Supervision: Individuals aged 16 or older are advised to obtain parental or guardian consent before engaging with our support services or submitting personal information.

Data Handling: Personal information collected from users aged 16 or older is subject to the same safeguards and standards described in this policy.

Parental Rights: Parents or guardians may inquire about data collected from a minor in their care and may request its modification or deletion.

If you believe we have collected information from a child under the age of 13, please contact us immediately so that appropriate action may be taken.

NTPC may leverage industry-leading AI-assisted technologies to enhance and support service delivery. Any client data utilized in connection with such tools is strictly limited to what is necessary to perform the applicable task. All AI tool usage is governed by the respective provider's data processing and privacy terms, which are held to the same standards of confidentiality and data protection outlined in this policy.

We do not knowingly transfer or process personal data outside of the United States. All third-party service providers and partners engaged by NTPC operate within the United States and are subject to applicable domestic data protection laws. We maintain strict vendor requirements to ensure that all parties handling your data uphold the privacy and security standards outlined in this policy.

For questions regarding this policy, requests to exercise your data protection rights, or concerns about the information we hold, please email us at support@ntpctech.com or call (940) 536-3643. We are located at 3401 E University Dr #106, Denton, TX 76208.