Join The Team
People Are Our Purpose
We're always looking for amazing humans with serious skills — serving North Texas: Denton, Dallas, Ft Worth, and surrounding counties.
What Drives Us
Our Guiding Principles
Positions
Future Openings
This position is responsible for performing high-quality IT and security technician work in the service, troubleshooting, alteration, and programming of our systems. Experience preferred; not required.
Responsibilities
- Service — Responsible for the professional service of local network, racks, computers, digital signage, access control, CCTV, and motion/intrusion/alarm systems.
- Troubleshooting — Diagnose variable issues on our systems and provide accurate diagnostic notes through our ticketing system.
- Programming — Ensures systems are programmed to the highest standard and organized to work well for the client.
- Networking — Complete high-level integration and programming of systems, using both networks and servers.
- Training — Skillfully train and mentor internal and external partners.
- Communication — Respectfully communicate through our ticketing system with all clients and internal staff.
- Documentation — Complete service close-out documentation, including meetings/walkthroughs and installation quality pictures.
Requirements
- Must earn Texas Private Security license within 90 days
- Ability to lift/move equipment and tools weighing up to 50 lbs
- Ability to work from ladders or man lifts at extended heights
- Must have a current, valid Texas driver's license
Benefits
- Take home company vehicle — paid drive time
- Medical, dental, and vision benefits after 90 days
- 401k plan with 6% company match
- 40 hours of PTO accrued weekly after the first year
- Full set of Milwaukee tools during employment
You will be joining a team whose passion is to serve others through technology at the highest level and provide the best customer service possible.
Responsibilities
- Technical Troubleshooting — Diagnose and resolve production issues, customer-reported problems, and internal technical challenges.
- Customer Support — Interact with customers via phone, email, chat, and ticketing systems.
- Root Cause Analysis — Investigate recurring issues, perform root cause analysis, and implement long-term solutions.
- System Maintenance — Perform regular maintenance, updates, and integrations.
- Documentation — Document troubleshooting steps, solutions, and best practices.
- Collaboration — Work closely with other engineers, developers, and stakeholders.
- Proactive Monitoring — Monitor systems and networks for potential issues.
- Training & Knowledge Sharing — Share knowledge and mentor junior team members.
Requirements
- A proactive, analytical, and customer-focused mindset
- Experience in a technical support or help desk role
- Ability to work nights and weekends + 1x per week in office
- Experience with Microsoft Server Administration
- Strong troubleshooting skills across software, hardware, and network environments
- Type 50+ words per minute
- Must earn Texas Private Security license within 90 days
Benefits
- Medical, dental, and vision benefits after 90 days
- 401K with 6% company match
- 40 hours PTO accrued weekly after the first year of employment
- Work-from-home setup paid for by company